We unfortunately cannot control how the shipping carriers handle our packages, so from time to time, our products will get damaged in the mail. We do apologize for the inconvenience caused.
There is no need to return the product.
Please contact us either through live chat (if during business hours) or submit a ticket and let us know the following information so we may fix the issue and save you a trip to the shipping carrier.
We appreciate your patience with us and will immediately send you a replacement right away. We promise to do our best to provide you with a 5-star experience every time.
1. Order Number
2. Attach images of the damaged item