95% of products will arrive in 2-4 business days despite what the delivery times state as long as we have the product in stock.

We unfortunately cannot control how the shipping carriers handle our packages, so from time to time, our products will get damaged in the mail. We do apologize for the inconvenience caused.

There is no need to return the product. 

Please contact us either through live chat (if during business hours) or submit a ticket and let us know the following information so we may fix the issue and save you a trip to the shipping carrier.

We appreciate your patience with us and will immediately send you a replacement right away. We promise to do our best to provide you with a 5-star experience every time.

1. Order Number

2. Attach images of the damaged item  

Customers may return new, unopened items within 30 days of delivery for a full refund. If the package is opened, a restocking fee may apply. To avoid any restocking fees, please submit a return and select the return reason “No longer needed”. A charge will be shown, however, please disregard this as it will be refunded.

Please submit a ticket stating:

"My order number is [Insert Your Order #] and I returned the product using the reason “No longer needed”. Please provide a full refund without any restocking fees."

We will ensure that you receive a full refund on the order and cover all return costs.

Please locate your appliance's model number. It is usually found on a plaque inside or the back of your appliance with the words "Model" or "MOD" next to it. 

Once you located your model, please search on google your model number + "parts" and you should be able to find websites that will provide a part breakdown list to help you identify the correct part number you need. For example, if your appliance's model number is "ED5JHEXTQ00", please search on Google for "ED5JHEXTQ00 parts".

Should you have trouble we are here to help! Please send us a message with your model number via Live Chat or Submit a Ticket if is after business hours and we can help you identify the part you need. 

If you find an identical product out there for cheaper with shipping cost included that is not offering a limited-time sale on the product, please contact us via a ticket and we will price match and give you a 5% additional discount. We will hold true to our word that we will always offer the best prices we can.

Our cost will fluctuate depending on the market and we strive to offer the best prices we can by passing the savings to our customers. If the product was purchased within 45 days, please contact us via a ticket and we will be happy to provide the difference via a partial refund.